Refund policy

ZOHO - Returns and Exchanges Policy

At ZOHO, we are committed to ensuring your complete satisfaction with your purchase. We understand that sometimes returns or exchanges may be necessary, and we strive to make the process as convenient as possible. Please take a moment to familiarize yourself with our Returns and Exchanges Policy:

1. Eligibility for Returns and Exchanges:

We accept returns and exchanges within 15 days from the date of purchase. To be eligible, the item must be unused, unworn, and in its original condition with all tags and packaging intact.

2. Returns Process:

To initiate a return, please follow these simple steps:

  • Contact our customer support team either through our website or by visiting our offline store within the eligible return period.
  • Provide your order details, including the item(s) you wish to return, the reason for the return, and any relevant information.
  • Our customer support team will guide you through the return process, including providing you with a return authorization number (RMA) and the necessary instructions.

3. Exchange Process:

If you would like to exchange an item for a different size, color, or style, please follow the same steps as mentioned in the Returns Process section. Our customer support team will assist you in finding the right replacement and guide you through the exchange process.

4. Conditions for Returns and Exchanges:

  • The item must be unworn, unused, and in its original condition.
  • All original tags, labels, and packaging must be intact and undamaged.
  • The item must not be altered, washed, or modified in any way.
  • We reserve the right to refuse a return or exchange if the item does not meet the above conditions.

5. Refunds:

Once we receive the returned item and verify its eligibility, we will process your refund within 3 business days. The refund will be issued in the original form of payment used during the purchase.

6. Non-Returnable Items:

Certain items are non-returnable, including:

  • Intimate apparel (e.g., underwear, swimwear)
  • Personalized or custom-made items
  • Sale or clearance items (unless stated otherwise)

7. Shipping and Handling Fees:

Please note that shipping and handling fees are non-refundable, except in cases where we made an error with your order.

8. In-Store Returns and Exchanges:

If you made your purchase through our offline store, you can also initiate returns and exchanges by visiting the store directly. Please provide your original receipt or order confirmation email for processing.

9. International Returns and Exchanges:

For international returns and exchanges, additional shipping and customs fees may apply. Please contact our customer support team for further assistance.

If you have any questions or need further clarification, our dedicated customer support team is here to assist you. We value your satisfaction and will do our best to ensure a smooth and hassle-free returns and exchanges experience.

Note: This policy is subject to change without prior notice. Please refer to our website or contact our customer support for the most up-to-date information regarding our Returns and Exchanges Policy.